Privacy Policy

1. Introduction

Mallorca Luxury Spa is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information in several ways:

• Personal Information: Name, email address, phone number, date of birth, and physical address provided during appointment booking or account registration.
• Health Information: Allergies, medical conditions, medications, and other health-related information necessary for safe treatment provision.
• Payment Information: Credit card details, billing address, and transaction history (processed securely through third-party payment providers).
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referral sources through cookies and analytics.
• Communications: Messages, inquiries, and feedback you submit through our website or email.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your appointment bookings and service requests.
• Sending appointment confirmations and reminders.
• Processing payments and managing billing.
• Providing personalized customer service and support.
• Responding to your inquiries and requests.
• Improving our website, services, and customer experience.
• Conducting marketing and promotional activities (with your consent).
• Ensuring the safety and security of our facilities and services.
• Complying with legal and regulatory requirements.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in limited circumstances:

• Service Providers: With third-party service providers who assist us (payment processors, email services, hosting providers) under strict confidentiality agreements.
• Legal Requirements: When required by law or legal process to comply with government requests or court orders.
• Business Transfers: In the event of merger, acquisition, or sale of our business.
• Consent: With your explicit consent for specific purposes.

5. Data Security

Mallorca Luxury Spa implements appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest.
• Secure socket layer (SSL) technology for website communications.
• Access controls and restricted employee access to personal data.
• Regular security audits and assessments.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. These include:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: To understand how visitors use our site.
• Marketing Cookies: To deliver personalized advertising content.

You can control cookie settings through your browser preferences, though some features may be limited if cookies are disabled.

7. Retention of Personal Data

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Health and appointment records are retained only for as long as required under applicable Indian law and regulations. Payment information is retained for accounting and tax purposes as required by law.

8. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate personal information.
• Deletion: Request the deletion of your personal information (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications by clicking the unsubscribe link in emails or contacting us.
• Data Portability: Request your data in a portable format.

9. Marketing Communications

With your consent, we may send you promotional emails about new services, special offers, and spa news. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any promotional email.
• Contacting us at privacy@mallorcaspathane.com with "Unsubscribe" in the subject line.
• Requesting removal through your account settings.

10. Children's Privacy

Our services and website are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will promptly delete such information. Parents or guardians who believe we have collected information from their child should contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites before providing your information.

12. International Data Transfers

If your personal information is transferred outside your country of residence, it will be protected by appropriate safeguards and in compliance with applicable data protection laws.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@mallorcaspathane.com
• Phone: +917039033145
• Address: Shop No 201, 2nd Floor, Orion Business Park, Ghodbunder Road, Kapurbawdi, Thane West, Thane, Maharashtra 400607
• Data Protection Officer: dpo@mallorcaspathane.com

15. GDPR & Legal Compliance

If you are located in the European Union, UK, or other jurisdictions with data protection regulations, you have additional rights under applicable laws. We comply with GDPR, CCPA, and other relevant data protection regulations.