Terms & Conditions

1. Acceptance of Terms

By accessing and using the Mallorca Luxury Spa website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Availability

Mallorca Luxury Spa reserves the right to modify, suspend, or discontinue any service with or without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuation of services.

3. Appointment Booking

• Appointments must be booked in advance through our website or by contacting us directly.
• A valid contact number and email address are required for all bookings.
• Confirmation of your appointment will be sent via email or SMS.
• Clients are expected to arrive 15 minutes early for their appointments.

4. Cancellation & Rescheduling Policy

• Cancellations must be made at least 24 hours in advance to avoid cancellation fees.
• Cancellations made less than 24 hours before the appointment may incur a 50% charge.
• No-shows will be charged the full service amount.
• We reserve the right to cancel appointments due to emergencies or staff unavailability with appropriate notice.

5. Payment Terms

• Payment is required at the time of service unless prior arrangements have been made.
• We accept all major credit cards, debit cards, and digital payment methods.
• Prices are subject to change without notice.
• Refunds will only be issued for services not rendered due to our cancellation.

6. Health & Safety

• Clients must disclose any allergies, medical conditions, or injuries before treatment.
• We are not responsible for adverse reactions to treatments due to undisclosed health conditions.
• Clients should not be under the influence of alcohol or drugs during treatments.
• Mallorca Luxury Spa maintains strict hygiene and sanitization protocols.

7. Liability Limitation

Mallorca Luxury Spa provides services on an "as-is" basis. We shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our services. Our liability is limited to the amount paid for the service.

8. Intellectual Property

All content on our website, including text, images, graphics, and logos, are the property of Mallorca Luxury Spa and protected by copyright laws. Unauthorized use is prohibited.

9. User Conduct

Users agree not to:

• Harass, abuse, or threaten any staff member or other clients.
• Create a disruptive environment during services.
• Violate any applicable laws or regulations.
• Engage in discriminatory or offensive behavior.

10. Right to Refuse Service

Mallorca Luxury Spa reserves the right to refuse service to any individual who does not comply with our terms, policies, or code of conduct.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services constitutes your acceptance of any modified terms.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Mallorca Luxury Spa operates.

13. Contact Information

For questions about these terms and conditions, please contact us:

• Email: legal@mallorcaspathane.com
• Phone: +917039033145
• Address: Shop No 201, 2nd Floor, Orion Business Park, Ghodbunder Road, Kapurbawdi, Thane West, Thane, Maharashtra 400607